MS Dynamics CRM Description

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Microsoft Dynamics CRM Training course 

Overview
  • Introduction to Microsoft Dynamics CRM
  • Getting Around in Microsoft Dynamics CRM
  • Working with Accounts and Contacts
  • Working with Activities and Notes
Service Management
  • Introduction
  • Working with Cases and Contracts
  • Using the Knowledge Base
  • Working with Teams and Queues
  • Analysis, Reporting and Goals
Sales Management
  • Introduction
  • Working with Product Catalog
  • Sales Order Processing
  • Analysis , Reporting and Goals
Marketing
  • Introduction
  • Implementing and Managing Marketing Campaigns
  • Analysis , Reporting and Goals
Customization and Configuration
  • Business Units and Security Roles
  • Configuring Users and Teams
  • Customizing Microsoft Dynamics CRM Overview
  • Customizing Fields
  • Customizing Entities
  • Customizing Relationships and Mappings
  • Customizing Forms Views and Charts
  • Configuring Field Security
  • Configuring Auditing
  • Configuring Solutions
Service Scheduling
  • Introduction
  • Service Activity Scheduling Engine
  • Resources, Services and Selection Rules
Extensions
  • Extensibility Overview
  • Common Platform Operations
  • Querying Data and Executing Operations
  • Implementing Business Processes
  • Plugins
  • Application Event Programming
  • Client Extension
  • Web Resources

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